PA Answer Named Finalist for Three Business Awards

An Ely company built on supporting its fellow businesses has been named triple finalists in the East Cambridgeshire Business Awards 2019.

PA Answer, which provides admin support and telephone answering services, has been shortlisted in the Cust...

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Call Answering

  • Telephone Answering Service

    Delivered by trained, trusted and professional Virtual Receptionists
  • Call Forwarding and Call Divert Services

    PA Answer offers guaranteed call forwarding and call divert services to any mobile or landline number. Stop leaving your customers waiting for a call and start offering better customer service. Plus, you can choose even choose who we patch through to you, helping you avoid nuisance calls.
  • Call Handling Services

    PA Answer’s call handling services help you ensure that every customer to call your business is directed to the right person or department, as quickly and efficiently as possible.Why use an Intelligent Line with PA Answer? Intelligent line is a call management system using a menu at the start of every call. This way you allow your callers to choose the best option to deal with their enquiry, helping them reach the right person within your organisation faster. Using Intelligent Line allows your business to dramatically improve customer service, ensuring every customer query be dealt with quickly and efficiently.

Business Support Services

  • Diary Management & Online Appointment Booking

    PA Answer’s Diary Management Service provides businesses with a cost-effective solution to improving diary and appointment management systems.
  • Audio Transcription and Typing Services

    PA Answer Dictation, Transcription & Typing Services are fast, accurate and confidential
  • Minute Taking

    PA Answer’s minute taking service is easy, efficient, and in your inbox within an hour.
  • Email Management

    Your PA answer Virtual Receptionist can check your emails daily, weekly or monthly, however often you require. In addition, your PA Answer team has a full knowledge of your business. Therefore you can rest assured that any emails we need to respond to will give your customers the best customer service.

Admin Support

  • Text Message Marketing Services

    Text marketing is a fast, convenient way of interacting with your customers. Texts can be used to confirm appointments, send out promotions, gain more customer reviews, and update customers on what is going on in your business. PA Answer send out text messages to a single person or to a large bulk of your customers, depending on what you require, to help you save time and money, and create better customer service.
  • Outsourced Bookkeeping Support

    Let your PA Answer Virtual Receptionists take responsibility for the financial side of your business for you. Or, to put it another way, we will ensure you get always get paid.
  • Business Continuity Services

    Your business doesn’t have to be suffering through the tattered remains of a fire, flood or extreme storm for you to find yourself struggling to answer calls and represent yourself effectively. A simple bout of seasonal sickness or a power cut can leave callers greeted with a recorded message, and 70% of callers will just hang up, resulting in lost sales, orders or bookings for your business.
  • Email Marketing Services

    Your own e-marketing campaign; sent via your branded company template to a dedicated email list. Plus, your expert Virtual Receptionists will track responses an can call anyone who has shown an interest in your products or services.
  • Holiday Cover

    You may love what you do, but every business owner needs a break. But many business owners don’t feel able to leave their business even for a few hours without stressing about missing calls or not being on-hand to deal with any problems that might arise.
  • Telephone Marketing and Telesales

    Expert telemarketing services inc. lead generation & follow up, booking repeat appointments, service agreement & contract renewals.


4 months ago
Great ladies on the phone, very helpful and I would highly recommend them
- Maralyn R
a year ago
Great telephone answering service from PA Answer, as well as taking our missed calls they provide holiday cover, 24/7 answering and even outbound sales and credit control calls. We couldn't run our business without them
- Kate E
2 years ago
The girls from PA answer are very polite, helpful and friendly and we have been using their services for years now. i would 100% recommend this company and have done on multiple occasions. Everytime i have to speak to the girls they are a great help, and our customers are always letting us know how polite and helpful they are. 5* company Jamie from Better Removals & Storage Ltd
- Removals C

Business Support Services

Professional, efficient telephone answering service and outsourced business support service, provided by highly-trained, friendly virtual receptionists. Services provided include;
  • Telephone Answering Service
  • Call Forwarding & Call Divert Services
  • Call Handling Services inc. Intelligent Line call menu options
  • Text Message Marketing Services
  • Debt, Chasing, Invoicing & Credit Control Services
  • Business Continuity Plan
  • Email Marketing
  • Holiday & Event Cover
  • Outbound Telephone Marketing
  • Social Media Support
  • Diary Management & Online Appointment Booking
  • Audio Transcription & Typing Services
  • Minute Taking
  • Email Management Services

Contact Us


Call now
  • 0333 800 0085


Get directions
46 St Mary's St
United Kingdom

Opening Hours

Mon:8:30 am – 7:00 pm
Tue:8:30 am – 7:00 pm
Wed:8:30 am – 7:00 pm
Thu:8:30 am – 7:00 pm
Fri:8:30 am – 7:00 pm
Sat:8:30 am – 5:00 pm
Sun:10:00 am – 2:00 pm
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